Frequently Asked Questions
These are some common asked questions from our clients. Feel free to contact us if you have further enquiries
How does the confinement meal packaging looks like?
Meals are packaged in single-use aluminum foil boxes to ensure absolute hygiene and quality, making heating easy without the need for cleaning.
Do you deliver confinement meals across Malaysia?
Yes. SWS offers delivery across major areas in Kuala Lumpur and Petaling Jaya, with extended coverage in selected Klang Valley regions. Delivery zones may vary based on distance and meal plan.
Can I customise my confinement meal plan?
Yes. Mothers can customise ingredients, flavors, dietary restrictions, and recovery needs. Our nutritionist and TCM team adjusts your meals based on your body condition, allergies, or preferred recovery focus.
What is the difference between SWS and other confinement meal providers?
SWS uses premium TCM herbs, nutritionist-approved recipes, 500+ dish variations, and delivers meals piping hot. We also offer personalised recovery guidance and a full-service cycle from pregnancy to postpartum.
What is the benefit of TCM in confinement food?
TCM ingredients help replenish Qi and blood, warm the body, improve circulation, support lactation, and speed overall postpartum recovery.
How soon after childbirth should I start confinement meals?
We recommend starting immediately after discharge to promote early recovery and reduce postpartum fatigue.
How does SWS prepare meals to ensure freshness and quality?
Meals are cooked fresh daily using premium, MSG-free ingredients. Each dish is sealed in food-grade, temperature-controlled packaging to maintain heat, nutrition, and hygiene during delivery.
What if I don't like the confinement meal plan?
Offers a full refund or package exchange option to ensure mothers’ rights in any reluctant, natural, or accidental situations.
What's your confinement meal ordering process?
SWS offers a detailed ordering process that includes understanding packages, confirming orders, customer service communication about dietary habits and delivery arrangements, notifying the delivery date, following up on recovery progress and adjusting meals, handling complaints, collecting thermal bags and boxes, and customer feedback. Aimed at providing a simple, personalized service experience for mothers.
What kinds of ingredients you use?
Selects hormone-free and antibiotic-free quality chicken and pork, providing a healthy and safe confinement meal diet plan.
